Collector - Patient Accounting

Desert Valley Hospital•Victorville, CA

3d•Onsite

About The Position

Desert Valley Hospital is an accredited 148-bed acute care hospital located in Southern California, recognized in the top 5% nationwide for clinical performance and holding numerous quality awards. As a member of the Prime Healthcare Foundation, it offers key services including heart care, emergency services, labor and delivery, and surgical services. The hospital is committed to core values of quality, compassion, and community, providing opportunities to expand horizons and make a difference. This role is in a fast-paced work environment, serving an underserved community, and is part of a team of dedicated healthcare workers.

Requirements

Effective written and verbal communication skills
Ability to multi-task, prioritize needs to meet required timelines
Analytical and problem-solving skills
Customer Services experience required
High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)

Nice To Haves

Experience in Accounts Payable and Accounts Receivable preferred

Responsibilities

The Collector is responsible for the follow-up performed on insurance balances or self pay accounts to ensure payment without delay is received from the insurance companies or uninsured patients or the account is converted to another financial payer.
Communicates clearly and efficiently by phone and in person with our clients and staff members.
Maintains productivity standards and reports.
Obtains updated demographic information and all necessary information needed to comply with insurance billing requirements.
Forwards updated information to responsible staff members for computer changes.
Operates computer to input follow up notes and retrieve collection and patient information.
Is able to write effective appeals to insurance companies.