Collector II- Bilingual Japanese Speaker ONLY
About The Position
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. The Collector II will be responsible for handling calls on any past due mortgage and/or maintenance accounts, to include third-party servicing and collecting, via phone and mail. The position will emphasize the handling/collecting calls, while following all State and Federal Laws, assist owners with a general understanding of the terms and conditions related to their ownership and contracts, and perform all collection activity in accordance with company and Federal regulations.
Requirements
- High School Diploma/GED
- Must possess excellent written and verbal communication and organizational skills.
- Must meet federal and state license requirements
- Flexible Schedule M-Sat from 8am to 10pm
Nice To Haves
- More than 6 months collections experience or related area (Customer Services or Sales)
- Skip tracing experience
- Timeshare Industry, Financial Services or Banking experience
Responsibilities
- Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
- Maintain required levels of phone activity, contact percentages and other key performance indicators.
- Legally, ethically and confidentially handle any correspondence and/or payments received.
- Maintain detailed and organized support documentation related to the handling of any owner account.
- Request skip tracing.
- Assist all members of collections staff with daily processes and procedures when required!
Benefits
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program
- Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
