Collector II

Northrop Grumman Federal Credi • Gardena, CA

16h • $26 - $30

About The Position

As our Collector II, you’ll be a calm, knowledgeable partner for members navigating financial challenges. Your role is about guidance, clarity, and collaboration — helping members move forward with confidence.
You won’t just manage accounts — you’ll help create solutions.
You’ll deliver service with empathy, professionalism, and clear communication — helping members feel informed and supported.
Ready to combine analytical thinking, thoughtful negotiation, and exceptional member service into one impactful role?

Requirements

• High school diploma (or equivalent)
• At least 2 years of collections experience
• Strong knowledge of Fair Debt Collection laws and credit union policies
• Excellent analytical and organizational skills
• Outstanding communication and member service abilities
• The ability to manage multiple priorities independently
• Proficiency in Microsoft Windows and Spectrum (spreadsheet skills a plus)
• Familiarity with bankruptcy laws and related regulations

Responsibilities

• Review past-due, negative share, and over-the-limit accounts with a focus on resolution and support
• Proactively reconnect with members using research tools and skip tracing techniques
• Analyze credit information to help develop practical, realistic repayment plans
• Collaborate with members to create mutually beneficial repayment solutions within established guidelines
• Represent the credit union professionally when legal proceedings are required
• Maintain clear, accurate documentation in our online collection system
• Identify and escalate potential fraud or suspicious activity appropriately
• Share ideas to strengthen and improve collection processes
• Prepare insightful reports that help leadership make informed decisions
• Serve as a knowledgeable, responsive point of contact for member collection inquiries

Benefits

• NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees