Collector II

TENNESSEE VALLEY FEDERAL CREDIT UNI • Chattanooga, TN

1d • Onsite

About The Position

The Collector II plays a key role in managing delinquent accounts and performing essential collection activities. This position primarily involves making proactive outbound calls and composing written communications to encourage payment on past-due loans. The Collector II is also responsible for managing various account activities and maintaining accurate documentation to ensure compliance with credit union policies and industry regulations.

Requirements

• High school diploma or equivalent.
• 2-4 years of previous collections experience in a Credit Union or financial institution is preferred.
• Knowledge of and ability to apply the Fair Debt Collection Practices Act and Bankruptcy Law.
• Strong attention to detail with the ability to meet deadlines in a time-sensitive environment.
• Demonstrated proficiency in performing basic business math calculations and accounting functions.
• Skilled in using Microsoft Excel for data management and analysis.
• Ability to collaborate effectively with others in a team environment.
• Strong communication and interpersonal skills, with the ability to handle sensitive financial discussions with tact and professionalism.
• Verification of education, employment, and other pertinent data included on your employment application, and eligibility to work in the United States.
• Criminal background check and drug screening.
• Pre-employment credit check required

Nice To Haves

• Previous collections experience in a credit union or financial institution is preferred.

Responsibilities

• Initiate outbound phone calls to recover overdue payments and manage inbound calls related to collections.
• Draft and send written communication requesting payment from members.
• Execute various transactions, including payment transactions, payment reversals, and credit reporting adjustments.
• Perform accounting functions such as entries into end-of-month reports, and assist in balancing general ledger accounts for the Collections and Accounting Departments.
• Represent the Credit Union in court proceedings, articulating the Credit Union’s position professionally and confidently.
• Maintain knowledge of branch operations by completing Deposit Regulation and Product and Service Certification courses.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees