Collector I

First Commerce Credit Union•Tallahassee, FL

9d•Onsite

About The Position

Love Helping Members Find Financial Solutions? Join First Commerce Credit Union as a Collector I! If you're someone who can balance problem-solving with empathy - and you're confident navigating difficult conversations - this could be the perfect role for you. At First Commerce Credit Union, we're not just about banking - we're about empowering generations and transforming communities. As a Collector I, you'll play an important role in supporting our members through challenging financial situations while helping protect the credit union's assets. You'll work directly with members to resolve delinquent accounts and create solutions that meet their needs - all while delivering Remarkable Member Service.

Requirements

Strong communication and interpersonal skills with the ability to handle sensitive financial conversations tactfully.
Problem-solving skills and the ability to identify solutions that benefit both the member and the organization.
Basic computer proficiency and the ability to document and manage account information effectively.
Strong organizational and time management abilities.
A detail-oriented mindset with a commitment to accuracy and compliance.
The ability to manage multiple priorities while maintaining professionalism under pressure.
High school diploma or equivalent.

Nice To Haves

Bilingual proficiency in Spanish is a plus.
6+ months of First Commerce experience or 1+ year of collections experience, preferably within a financial institution.

Responsibilities

Serve as a key point of contact for members with past due or negative accounts; connecting with them by phone, email, or in person to understand their situation and provide solutions.
Monitor delinquent loans and arrange repayment plans.
Document collection activity.
Perform account research.
Ensure member records are accurate and up to date.
Support administrative processes like processing payment arrangements, preparing notices, assisting with credit reporting, and ensuring documentation is complete for accounts moving toward legal or recovery actions.
Build positive, respectful relationships with members - approaching each interaction with professionalism, discretion, and care.