Collector I

Lithia & Driveway•Tigard, OR

1d•Onsite

About The Position

The DFC Collector I is responsible for providing a quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due. The DFC Collector I reports to the DFC Collections Supervisor.

Requirements

Basic knowledge of installment loans, consumer collections, and collections regulations & laws
Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift
Strong attention to detail
Sense of urgency
Excellent communication
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Nice To Haves

Previous collections experience preferred

Responsibilities

Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
Process, follow up, and resolve inbound collection and customer service telephone inquiries
Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
Meet or exceed established call volume and account action requirements
Other duties as assigned