Collector I

Center Parc Credit Union•Atlanta, GA

5d•$20 - $24•Onsite

About The Position

Join a credit union that values people, service, and growth! We are seeking a Collector I with 1-3 years first party collections experience. Must excel at delivering exceptional member service while managing inbound and outbound collection calls. If you have collections experience and are seeking a career with a credit union, then apply today! The Collector I leverages consumer credit and collections best practices and processes to manage accounts from the early to moderate stages delinquency and provide resolution to basic level discrepancies.

Requirements

Requires a level of knowledge normally gained with a high school diploma or equivalent
1-year of relative customer service work experience
1-year specific collections related work experience
Technical competence with MS Office products

Nice To Haves

Bachelor’s degree in business administration, finance, accounting, or related field or an additional 2 years of relative work experience in lieu of degree
3 years specific collections work experience at a credit union
Previous experience with Symitar, Elle, Temenos or other collections or financial services software applications

Responsibilities

Deliver outstanding service to both internal and external members that is in alignment with our Service Promises.
Receives incoming calls from members and internal stakeholders: Works with the caller to resolve the account.
As required, follows establish protocols to transfer calls to appropriate collections personnel best suited to handle some requests or situations.
Works collections queue and conducts outbound calls in attempt to resolve past due accounts and make payment arrangements.
Utilizes the system of record to document all conversations, contact, or efforts to contact members regarding delinquent accounts.
Within policy and procedures, offers the member all possible options to bring the account current and mitigate the probability of perpetual payment delinquency.
Adheres to the Fair Credit Reporting Act, Fair Dept Collections Practices Act, and any other federal, state, or local regulations or laws governing collections and the performance of daily tasks associated with this role.
Receives or gathers information related to credit reporting disputes or updates and routes those to the appropriate department resource for mitigation.
Appropriately and timely research pay history disputes.
Under the direction of the Collections Manager, and in accordance to established process, procedures, and protocols, sends out letters of communication to attempt resolution of account delinquency.
Promptly applies payments when received.
Exhibits customer focus and positive customer service demeanor each day.
Handles multiple tasks simultaneously within established deadlines.
Complies with all aspects of BSA/AML and OFAC regulations as they relate to this position.
Other duties as assigned.