Collector, Associate

Apria Healthcare•Salt Lake City, UT

2d•$21 - $22•Remote

About The Position

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. The anticipated salary range for this position is $21.00 - $22.00 hourly. Summary: The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow-up with payers to facilitate uninterrupted cash flow.

Requirements

Excellent communication skills
Ability to practice proper phone and email etiquette
Ability to read, understand and follow oral and written instructions
Familiarity with medical terminology and insurances HCPC/ICD-9 codes
Efficient and accurate documentation in systems
Ability to evaluate and secure necessary Rx’s, PA’s and medical justification
Ability to edit and resubmit claims
Ability to prepare and review clean claims for submission
Working knowledge of Microsoft Office, particularly Word, Excel and Outlook
Ability to provide feedback to Group Team Lead regarding account issues
Ability to conduct routine tasks under defined guidelines
Ability to contribute to specific objectives and outcomes
Ability to multitask
Ability to read and understand Explanation of Benefits (EOB/EOP)
Ability to maneuver through online payer portals

Responsibilities

Must possess excellent communication skills and the ability to practice proper phone and email etiquette
Ability to read, understand and follow oral and written instructions.
Familiar with medical terminology and insurances HCPC/ICD-9 codes
Documents activities in the systems in an efficient accurate and timely manner.
Ensures the billing activity is handled correctly.
Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.
Ability to edit and resubmit claims for payment.
Prepares and reviews clean claims for submission to various insurances either electronically or y paper.
Working knowledge of Microsoft Office, particularly Word, Excel and Outlook.
Provide feedback to Group Team Lead regarding issues regarding accounts.
Conducts routine tasks as directed; works under clearly defined guidelines.
Contributes to specific objectives and outcomes as directed.
Ability to multitask, working multiple claims, calling insurance companies, and using multiple systems to resolve claims.
Ability to read and understand Explanation of benefits (EOB/EOP) from payers.
Ability to maneuver through online payer portals for patients and claims information