Collections Team Lead

Uline • Pleasant Prairie, WI

3d • Onsite

About The Position

Looking to grow your leadership career in finance? Join Uline as a Collections Team Lead, where you'll mentor a dedicated team, improve processes and make a direct impact on financial operations for our growing North American company. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Requirements

• High school diploma or equivalent.
• 2+ years of collections or customer service experience.
• Strong communication and customer service skills with excellent attention to detail.
• Ability to work from our Waukegan office at least 50% of the time.

Nice To Haves

• Bachelor’s degree in finance, accounting or a related field preferred.
• Leadership experience a plus.

Responsibilities

• Lead the Corporate Collections team by managing workflow, conducting regular check-in meetings and creating a positive work environment.
• Evaluate team member performance through regular feedback, career development discussions and year-end reviews.
• Resolve escalated customer concerns and guide the team in effective payment collection strategies.
• Partner with management to identify process improvements and recommend solutions that enhance operational efficiency.
• Coordinate cross-functional resources to support collection initiatives, including leading Customer Service team members when needed.

Benefits

• Complete health insurance coverage
• 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• On-site café and first-class fitness center with complimentary personal trainers.
• Over four miles of beautifully maintained walking trails.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED