Collection Support Specialist II

Yamaha Motor Corporation, USA•Kennesaw, GA

About The Position

The Collections Support Specialist II supports the collections team by managing delinquent accounts that require specialized handling, including insurance claims, SCRA, active military accounts, bankruptcy, repossession, and settlement-related activity. These roles works to resolve account balances through professional customer contact, documentation review, claim tracking, repossession coordination, payment arrangements, and collaboration with internal and external partners.

Requirements

Associates degree or equivalent combination of education/experience
3 years of experience in consumer finance, auto finance, powersports finance, or secured lending.
Familiarity with bankruptcy account handling, insurance claims, military service protections, repossession, and settlement negotiations.
Experience coordinating with customers, attorneys, trustees, insurance carriers, and repossession vendors.
Knowledge of collections compliance requirements such as FDCPA, SCRA, bankruptcy, and privacy standards.
Experience with loan servicing, CRM, or collections platforms.
Proficiency in MS Office (i.e., Word, Excel, Power Point, Outlook, etc.)

Nice To Haves

Bilingual skills – Spanish a plus

Responsibilities

Review and manage assigned specialty collections accounts from delinquency through resolution.
Contact customers, insurance carriers, attorneys, trustees, repossession vendors, and other third parties as needed.
Track and process insurance claims, claim updates, and related documentation.
Identify, document, and update accounts involving active military service and SCRA.
Review bankruptcy notices, code accounts appropriately, and follow required bankruptcy procedures.
Coordinate repossession activity for eligible delinquent accounts, including assignment, vendor follow-up, collateral status updates, and post-repossession tracking.
Negotiate payment plans, settlements, reinstatements, and other approved account resolutions.
Maintain accurate notes, account records, and follow-up actions in the servicing system.
Coordinate with servicing, legal, compliance, customer service, insurance, and recovery teams.
Escalate complex, high-risk, or legally sensitive accounts when appropriate.
Follow company policies and applicable federal and state regulations in all customer interactions.