Collection Specialist II

Aon Corporation • Fort Wayne, IN

5d • Hybrid

About The Position

Aon is hiring for a Collection Specialist. This is a hybrid position, located in Fort Wayne, IN. The initial training period is roughly 6 months and will be in office. Aon is in the business of better decisions: At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Requirements

• 3-5 years of commercial collections experience
• Highly developed communication, interpersonal, and customer service skills
• Takes initiative for additional responsibilities and assists with new hire training
• Shares job knowledge and takes initiative to seek additional training
• Strong organizational skills
• Ability to work well in a team and to contribute to an enthusiastic, positive work environment
• Excellent negotiation skills - negotiate and administer exceptions for special payment plans for accounts in default.
• Strong decision-making skills and initiative to work independently
• Demonstrate analytical and problem-solving skills
• Experience with the Microsoft office suites products (Word, Excel)

Responsibilities

• Analyze and coordinate collection portfolio to meet collection and cancellation guidelines.
• Provide expertise by reviewing, researching, and resolving accounts to bring final resolution.
• Analyze Business Units needs as well as coordinate and communicate respectively.
• Continually seek to improve relationships with Business Units customers and to improve processes.
• Recurrent reviews of portfolio performance with management and correspond with corporate accounting as necessary on bad-debt reserves.
• Anticipates workflow issues and volume increases/decreases and keeps management advised.

Benefits

• comprehensive benefits package
• agile environment allows you to manage your wellbeing and work/life balance
• two “Global Wellbeing Days” each year
• variety of working style solutions
• continuous learning culture inspires and equips you to learn, share and grow
• 401(k) savings plan with employer contributions
• employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off
• 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• employee assistance program that includes free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED