Collections Supervisor

State of South Carolina•Statewide, SC

2d•Hybrid

About The Position

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community. Learn more about why you should join our team at dor.sc.gov/careers. You will lead the collection efforts of the HOST (Highest, Oldest, Special, Tax) team to increase license and tax compliance, while promoting team cohesion, consistency, and the security of data to ensure a positive customer experience, growing voluntary compliance, and timely enforcement of SC tax laws.

Requirements

A bachelor's degree and relevant program experience
Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR).
Academic degrees must be from an accredited institution of higher learning.

Nice To Haves

Collection and enforcement experience
Knowledge of South Carolina and Federal tax law

Responsibilities

Supervising, planning, monitoring, directing, and coordinating the overall activities of the section, establishing priorities and identifying opportunities to ensure work is completed timely and efficiently
Hiring and maintaining a competent, empowered, and forward-thinking team
Administering the employee performance management program, behavior competencies, staff organization, employee engagement, leadership and employee training, training plans, time and leave, succession planning, and personnel matters
Completing all dashboards, scorecards, and required reviews
Reviewing and handling taxpayer information, appeals, penalty waivers, lien releases, offers in compromise, rules and revocations, payment agreements, levies, responsible party, and audit/criminal investigation referrals
Coordinating, leading, or serving on project teams and evaluating related data
Preparing statistical reports
Special projects may include external training, presenting at conferences, and conducting conferences with vendors, CPAs, attorneys, and taxpayers
Partnering with other sections at SCDOR to understand and meet processing requirements
Participating in form revisions, revenue rulings, and legislative, policy, and procedural changes
Assisting in the development, review, and maintenance of procedures for Revenue Officer duties and tasks
Determining future direction of the section