Collections Supervisor (Supervisor II)

City of Portland•Portland, OR

13h•Hybrid

About The Position

The City of Portland’s Office of the Chief Financial Officer is seeking a Collections Supervisor II to join the team and play a key role in advancing effective, equitable revenue programs. In this position, you will lead a team of up to eight Revenue & Tax Specialists responsible for pursuing non-filers and under-filers, processing tax documents, and resolving account issues across a variety of City-administered programs. You will plan, organize, and evaluate staff work to meet program goals, while fostering a high-performing, accountable, and service-oriented team environment. This includes coaching and supporting staff development, monitoring performance, and addressing performance issues in alignment with City Code, administrative rules, and labor agreements. You will also contribute to shaping and improving program operations by developing and refining policies and procedures. This includes establishing guidelines for compliance and enforcement case assignments, monitoring casework, prioritizing data entry efforts, and making informed decisions on adjustments and collection strategies based on taxpayer filings. As a key member of the leadership team, you will report to the Tax Division Manager and collaborate closely with other supervisors to coordinate workload, align priorities, and ensure the Division consistently meets its goals and service commitments.

Requirements

Experience applying principles and best practices of employee leadership and supervision, including training, scheduling, coaching, and performance evaluation.
At least one year of work in collections, accounts receivable, and/or revenue recovery.
At least one year of planning, supervising, and evaluating the work of staff, including organizing tasks, setting priorities, and ensuring timely completion of workload demands.
Experience analyzing and interpreting complex financial data and developing sound conclusions and recommendations in compliance with applicable laws, regulations, rules, and policies.
Ability to pass a comprehensive background investigation.

Nice To Haves

Experience with Integrated Tax Software or similar tax administration software systems
Experience applying the laws and regulations applicable to taxation and revenue collection.
Experience supervising staff in a represented environment.

Responsibilities

Lead a team of up to eight Revenue & Tax Specialists responsible for pursuing non-filers and under-filers, processing tax documents, and resolving account issues across a variety of City-administered programs.
Plan, organize, and evaluate staff work to meet program goals, while fostering a high-performing, accountable, and service-oriented team environment.
Coach and support staff development, monitor performance, and address performance issues in alignment with City Code, administrative rules, and labor agreements.
Contribute to shaping and improving program operations by developing and refining policies and procedures.
Establish guidelines for compliance and enforcement case assignments, monitor casework, prioritize data entry efforts, and make informed decisions on adjustments and collection strategies based on taxpayer filings.
Collaborate closely with other supervisors to coordinate workload, align priorities, and ensure the Division consistently meets its goals and service commitments.