Collections Supervisor

Reyes Holdings•Manor, TX

41d

About The Position

The Collections Supervisor will train and mentor collections specialists in a dynamic environment to achieve the company's accounts receivable objectives As a Collections Supervisor, you will oversee team metrics, performance criteria, policies, and procedures to enhance productivity and key performance indicator (KPI) outcomes for collection specialists You will identify and implement process improvements to drive efficiencies, creating a best-in-class back-end process that ensures exceptional customer service You will proactively address customer and sales needs, communicate trends to leadership, and facilitate customer conference calls to resolve account discrepancies and billing issues You will deliver comprehensive reports on collections metrics, foster strong relationships with sales teams to optimize cash collection, and support the bad debt review process and cash collection forecasting Other duties as assigned

Requirements

Bachelor's Degree with 4 plus years of related experience and 0 to 1 plus years of supervisory experience or High School Diploma/General Education Diploma (GED) and 7 plus years of specific experience and 1 to 2 plus years of supervisory experience

Nice To Haves

Master's Degree or Certified Public Accountant (CPA)

Responsibilities

Train and mentor collections specialists
Oversee team metrics, performance criteria, policies, and procedures
Identify and implement process improvements
Proactively address customer and sales needs
Communicate trends to leadership
Facilitate customer conference calls to resolve account discrepancies and billing issues
Deliver comprehensive reports on collections metrics
Foster strong relationships with sales teams to optimize cash collection
Support the bad debt review process and cash collection forecasting
Other duties as assigned