Collections & Subsidy Coordinator (LATAM)

Chapman Management Group, LLC

4d • $5 • Remote

About The Position

Chapman Management Group (CMG), a Washington, DC-based boutique property management firm specializing in affordable and multifamily housing across the DC, Virginia, and Maryland region, is seeking a LATAM Collections & Subsidy Coordinator to manage the delinquency, collections, and housing subsidy functions across our residential portfolio. This role requires exceptional attention to detail, strong organizational skills, and the ability to work within legal and procedural requirements while coordinating with housing agencies and attorneys.

Requirements

• Prior experience in property management collections, legal administrative support, or housing subsidy administration preferred.
• Familiarity with eviction procedures and landlord-tenant law is a strong plus.
• Prior experience working with housing subsidy programs (Section 8/HCV, PBRA, or similar) strongly preferred.
• Familiarity with HAP contracts, voucher administration, or HUD/agency compliance preferred.
• Strong written communication skills — ability to draft professional notices and correspondence.
• Excellent organizational skills with the ability to track multiple cases and accounts simultaneously.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with property management software (Entrata or similar) preferred.
• Ability to work independently and meet strict deadlines.
• High level of discretion and professionalism when handling sensitive resident information.
• Willingness to complete affordable housing compliance training as required.
• English proficiency is required.

Responsibilities

• Track resident balances and identify accounts that meet thresholds for delinquency action.
• Coordinate with attorneys regarding filings, legal notices, and eviction proceedings.
• Draft and issue delinquency letters, pay-or-quit notices, and other required resident communications.
• File and track eviction cases, ensuring all required steps and deadlines are met.
• Support post-eviction processes including move-out reconciliation and collection referrals.
• Monitor and report on delinquency trends across the portfolio.
• Track all subsidy-related activity across properties, including vouchers, HAP contracts, and agency payments.
• Coordinate with housing subsidy agency caseworkers on behalf of property management.
• Crack and enter subsidy payments into the property management system and update resident ledgers accordingly.
• Complete and submit required paperwork packets to housing agencies (inspections, rent increases, recertifications, etc.).
• Monitor subsidy payment schedules and follow up on missing or delayed payments.
• Assist with annual and interim recertification processes for subsidized residents.
• Stay current on agency requirements and program updates.
• Maintain organized records of all delinquency activity, legal filings, subsidy accounts, and correspondence.
• Update property management software with delinquency status, payment activity, and case notes.
• Communicate regularly with property managers regarding resident account status and subsidy matters.

Benefits

• Flexible PTO: Enjoy the freedom to use your available PTO days whenever you choose throughout the year, with only two mandatory dates.
• Room to Grow: We offer real opportunities for career growth and professional advancement within the company.
• Competitive Salary
• Work from Home / Remote

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed