Collections Coordinator

Regional Municipality of Wood Buffalo•Derwent, AB

4d•Onsite

About The Position

The Regional Municipality of Wood Buffalo (RMWB) is seeking a passionate and driven professional to join our Corporate Services Department —a cornerstone of our municipal operations. Keep the engine running—with excellence. From IT and Accounting to Asset Management and Taxation, our Corporate Services Division supports the entire municipality. This division ensures we remain fiscally responsible, operationally efficient, and ready to meet tomorrow’s challenges. If you're ready to be part of a collaborative and forward-thinking organization where your skills make a difference, this is your space to grow.

Requirements

Demonstrable knowledge of delinquent account collection techniques and practices.
Ability to develop a working knowledge of the interpretation and application of the Municipal Government Act, bankruptcy procedures, and related municipal bylaws, policies, and procedures.
Must possess tact, diplomacy, and discretion.
Ability to communicate clearly and concisely, both verbally and in writing.
Ability to gather, organize, and analyze data.
Demonstrable skills in general mathematics and numeracy.
Must have strong organizational skills and attention to detail.
Ability to deal effectively with a diverse range of people using judgement, and sound decision-making skills, sometimes in situations of conflict.
Proficiency with Microsoft Office (Outlook, Excel, and Word).
Certificate in Business Administration or Accounting is required.
Two (2) years of debt collection experience is required.
Submission of a Criminal Record Check.

Nice To Haves

Successful completion of debt collection training is an asset.

Responsibilities

Contacts clients/customers who are delinquent in payment of RMWB accounts, including but not limited to Ambulance, Utilities, and General Trade.
Collects payments of various purposes and accounts and attempts to secure payments within specific time frames.
Initiates action to disconnect utility services for non-payment of delinquent accounts and coordinates the restoring services upon payment.
Develops and maintains an extensive system collection files for follow-up.
Coordinates utility accounts being transferred to taxes.
Coordinates accounts sent to collection agencies.
Consults with various municipal departments requiring collection assistance.
Responds promptly to public enquiries concerning delinquent or potentially delinquent accounts.
Meets with delinquent customers to negotiate and coordinate payment schedules and enforce collection for non-compliance to agreed upon structured settlements.
Assists with development and recommends procedures for the collection of all delinquent accounts and determines the collectability of such accounts.
Initiates and recommends requests to write off uncollectable debt and responds to bankruptcy notices.
Receives and responds to written and verbal enquiries and complaints regarding collections.
Uses multiple computer programs, which may include AS400, SAP and Flexsuite.
Performs other duties as assigned.