Collections Specialty Services Team Lead

Randolph Brooks Federal Credit Union • San Antonio, TX

1d • Hybrid

About The Position

The Collections Specialty Services Team Lead will oversee operations of the Specialty Services group which includes Bankruptcy, Mortgage, Commercial/SBA and Consumer Loan Assistance (CLA), to ensure compliance and accuracy according to applicable procedures and regulatory laws. They will conduct coaching and development sessions with representatives to identify opportunities in product education, member experience and employee growth. The Team Lead will assist department management with daily activities, ensuring efficient and effective department operations, oversee internal operating policies and procedures while remaining compliant with applicable laws/regulations and internal policies/procedures. As well as coordinate and maintain records and performance reporting on all specialty services functions and conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union.

Requirements

• High School Diploma or G.E.D.
• Minimum three years of financial institution experience
• Minimum three years of supervisory/management experience
• Must have strong communication, organization, interpersonal, and technical skills
• Must have ability to multi task and manage time effectively with close attention to detail
• Ability to accept ownership and adapt to needs of department
• Ability to self-initiate and apply logic to problem solve with few concrete variables
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Attendance and promptness is pertinent
• Must be able to work a flexible Monday through Saturday schedule
• Availability to travel for ongoing leadership growth
• Knowledge of all applications needed to oversee team

Nice To Haves

• Experience in Bankruptcy, Collections, Asset Re-marketing, detailed comprehension of Bankruptcy, foreclosure and repossession processes and over all Collection laws

Responsibilities

• Maintain operational and overall process knowledge of Specialty teams to include reporting and trend acknowledgment.
• Maintain overriding authority to supervise and assist employees with member and departmental related escalations or resolutions
• Coach, develop, oversee, meet on and direct the work of department employees to create a cohesive environment and ensure assigned personnel meet and/or exceed the standards goals within the department for position based off established KPI's.
• Maintain team morale and culture through team and individual recognition, identifying opportunities for promotion, and creating events to support employee’s morale and team cohesion.
• Manage all HR related items such as approving and authorizing timecards, assigning training to personnel to ensure all hold expected knowledge, and personnel issues by providing coaching, counseling and/or documentation to maintain accountability of employees.
• Present and communicate challenges and areas of opportunity for successes of internal departments and senior management via in-person presentations and/or virtual meetings.
• Work directly with other internal departments, branches, and vendors to build and maintain strong departmental and branch relationships.
• All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED