Bilingual Collections Team Lead
About The Position
Del Sol Furniture finances its own customers through an in-house lending company. The collections team manages these accounts, aiming to retain customers who purchased furniture. This role is for an experienced bilingual collector ready to lead a small team. Responsibilities include managing personal accounts, coaching team members, making on-the-floor decisions, and being accountable for the team's daily results. The position reports to the collections manager, with an opportunity to influence departmental operations. This role is ideal for a top-performing collector seeking a position that rewards improving team performance.
Requirements
- Fluent in English and Spanish
- 3+ years in collections, loan servicing, or accounts receivable
- A record of top performance
- Experience leading, training, or coaching others, formally or informally
- Calm under pressure, firm without being aggressive
- Organized, detail-oriented, and comfortable with numbers and reports
- Comfortable learning new software
Responsibilities
- Coach and support a small team of full-time and part-time collectors
- Run daily priorities: who calls which accounts, follow-ups, and escalations
- Review calls and account notes for quality, accuracy, and policy compliance
- Track team and individual numbers, and step in early when someone falls behind
- Train new collectors on our process, systems, and standards
- Handle escalated customers and difficult situations the team can't resolve
- Make day-to-day decisions on payment arrangements and team coverage within company guidelines
- Work your own portfolio of past-due accounts, in English and Spanish
- Negotiate payment arrangements that customers can actually keep
- Follow company policy and all applicable state and federal consumer lending rules
- Document every conversation and agreement accurately
- Spot what's working and what isn't, and bring ideas to the collections manager
- Help build better scripts, processes, and reporting as we grow
Benefits
- Life Insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Bonus based on performance
- Employee discounts
- Health, dental, vision and life insurance
- Paid vacation, holidays and sick time
- Generous employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
