Collections Specialist

SYNTEGON • Raleigh, NC

7d • Onsite

About The Position

The Collections Specialist is responsible for managing a portfolio of customer accounts to ensure timely collections of outstanding invoices. This role involves close collaboration with internal and external customers to resolve billing issues and maintain accurate records, contributing to the overall financial health of the organization.

Requirements

• Associate Degree in Accounting
• 2+ years of experience in Accounts Receivable
• In lieu of degree, 5+ years of experience in a collections capacity
• Proficiency in MS Office, particularly Outlook and Excel.
• Knowledge of business systems (SAP is a plus).

Nice To Haves

• Bilingual Spanish/English
• Strong customer service orientation
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Highly organized with strong interpersonal skills and capable of working independently with minimal supervision

Responsibilities

• Proactively contact customers to collect overdue invoices and ensure timely payments while maintaining accurate records of collection activities.
• Monitor and review past-due accounts, identify discrepancies, and collaborate with internal teams and customers to resolve billing or invoicing issues.
• Analyze accounts for deductions, tax exemptions, and credit limit concerns; recommend appropriate adjustments or actions.
• Run regular aging and dunning reports to prioritize collection efforts and support monthly account management processes.
• Review and release customer orders held for credit review and provide recommendations on customer credit limits based on history and Dun & Bradstreet assessments.
• Manage invoice distribution and accuracy, including input into customer-specific EDI systems and sending statements and supporting documentation via mail or email.

Benefits

• Medical, Dental, Vision, and Prescription plans starting from your first day.
• 401(k) plan with a generous company match to help you plan for the future.
• Employer-paid Short- and Long-Term Disability Insurance, plus Life Insurance for your peace of mind.
• Education Assistance Program to support your continued learning and development.
• Paid Time Off to recharge and enjoy your personal time.
• Access to our Employee Assistance Program for confidential counseling and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree