Collections Specialist

1-800 Hansons LLC • Troy, MI

3h • $0 - $60,000 • Onsite

About The Position

Hansons is seeking a driven and detail-oriented Collections Specialist to help manage customer accounts while delivering outstanding customer experiences. This role is ideal for someone skilled in problem-solving, customer communication, and account management, who thrives in a fast-paced environment and enjoys helping customers find solutions. The company values teamwork, employee wellbeing, and career growth.

Requirements

• Previous collections, accounts receivable, customer service, or related experience preferred
• Strong communication and negotiation skills
• Organized with strong attention to detail
• Ability to multitask and manage priorities effectively
• Professional, dependable, and team-oriented mindset
• Microsoft Office and computer proficiency preferred

Responsibilities

• Communicate with customers regarding overdue balances
• Negotiate payment arrangements and account resolutions
• Monitor delinquent accounts and identify payment issues
• Process customer payments and maintain accurate records
• Research returned payments, chargebacks, and discrepancies
• Coordinate with collection agencies or legal resources when needed
• Deliver professional and positive customer interactions throughout the process
• Maintain customer account documentation and reporting
• Perform account reconciliations and payment research
• Provide updates and reporting to leadership
• Help improve processes and identify operational efficiencies

Benefits

• Health benefits available after 30 days
• 401(k) with company match after 90 days
• Paid time off with unlimited rollover of unused hours
• Holiday pay available after 30 days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed