Collections Specialist

Kings III Emergency Communications•Coppell, TX

12d•Onsite

About The Position

The Role: Collections Specialist. Who You Are: You are a driven and qualified Accounts Receivable Collection Specialist ready to join a fast-paced Collections team. You will play a key part in our financial health by managing business-to-business (B2B) collections and resolving past-due balances. Who We Are: Established in 1989 Kings III is a growing, dynamic company. We’re a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you. More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

Requirements

3+ years of business-to-business collections experience with a large customer base.
High School Diploma or GED equivalent
Strong communication, problem solving and analytical skills.
Patience working with routine or repetitive activities.
Ability to influence by using persuasive customer service collection techniques
Attention to detail with a high level of accuracy
Ability to analyze information and data independently.
Proficient in MS Office, especially Excel

Responsibilities

Monitor assigned account and follow up consistently to ensure timely resolution of delinquent balances on commercial accounts.
Make outbound collection calls and send collections correspondence, in a professional manner while improving client relations.
Resolve client billing issues and reduce accounts receivable delinquency by applying excellent analytical and customer service skills
Identify root causes attributed to account delinquency, such as inaccurate billing address, misapplied payment, etc. and update systems to prevent future delinquent payments
Review, aging report to monitor, prioritize and act on assigned commercial accounts to resolve past due balances.
Maintain accurate and detailed documentation of all collection activities and account status updates.
Meet established collection performance goals while maintaining a high level of customer service professionalism

Benefits

Medical insurance with 1 HSA and 2 PPO plan options
Flex Spending Account (FSA)/Dependent Care FSA
Dental, vision, life, short- and long-term disability insurance
Critical illness and hospital indemnity plans
401k with company contribution
Employee Assistance Program (EAP)
Company paid telemedicine 24/7 access
Wellness Program
Employee discount program
8 paid holidays, plus 1 floating holiday
15 days of PTO accrued in year 1
Generous referral bonus program
Work life balance (a must!)
Team building, attendance at our annual kickoff each January, and other fun events
Relaxed professional dress code