Collections Specialist

OneMain Financial • Evansville, IN

11d • Onsite

About The Position

The Collector position will contact delinquent, charged-off customers to arrange for repayment or settlement of account balances. The primary responsibility is collecting on various loan types. This role involves initiating contact with customers via telephone regarding charge-off accounts, arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures. The specialist will negotiate with customers to resolve accounts, maintain and notate all appropriate information and documentation regarding customer and account status on the computer system, and meet departmental call and QA standards. The role operates in a goal-oriented environment to meet production indicators and maintain compliance with the FDCPA (Fair Debt Collection Practices Act) and state regulations.

Requirements

• High School diploma or GED
• An in-depth understanding of collections and negotiation skills
• Strong negotiation skills to resolve escalated calls
• A high degree of self-management to successfully prioritize workday
• Excellent communication, persuasion and problem-solving skills
• Ability to maintain confidentiality and sensitive information

Nice To Haves

• Collections / Call Center experience strongly preferred
• Sales experience is desirable

Responsibilities

• Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
• Negotiate with customers to resolve accounts.
• Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
• Meet departmental call and QA standards
• Work in a goal-oriented environment to meet production indicators.
• Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations

Benefits

• medical
• prescription
• dental
• vision
• hearing
• accident
• hospital indemnity
• life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED