Collections Specialist

Wind River Environmental • Marlborough, MA

8d • Onsite

About The Position

The Collections Specialist establishes payment terms with customers and collects payments according to those terms and the organization’s procedures. The role also supports billing as needed and is responsible for maintaining assigned accounts, reducing delinquency, and resolving payment issues. This position is based onsite in Marlborough, Massachusetts, and pays $21.00–$24.00 per hour.

Requirements

• High school diploma or equivalent.
• Three years of high-volume corporate collections experience.
• Knowledge of billing and collections procedures.
• Ability to understand instructions in written, oral, or diagram form.
• Ability to read and interpret documents, including company policies and procedures, safety rules, operating and maintenance instructions, maps, and road signs.
• Ability to communicate and cooperate effectively with customers, coworkers, and management.
• Ability to work independently and manage pressure to meet deadlines.
• Basic computer literacy, including email and internet skills.
• Ability to perform basic math functions.
• Ability to work in a fast-paced environment and maintain a high level of attention to detail.
• Ability to learn operating procedures quickly and execute them consistently to standard.

Nice To Haves

• Accounts Receivable knowledge or experience.

Responsibilities

• Contact customers by phone and correspondence to collect overdue payments and take necessary collection actions.
• Provide customer service related to collection issues, process refunds and account adjustments, resolve client discrepancies and short payments, and process credit memos.
• Process customer credit applications to determine creditworthiness.
• Monitor and maintain assigned accounts, including customer calls, account adjustments, and small-balance write-offs.
• Reconcile customer accounts and disputes concerning outstanding balances.
• Reduce delinquency across assigned accounts and manage customers on the On Hold List.
• Maintain records of delinquent accounts, bankruptcies, and credit risks.
• Prepare and file collections paperwork for approved accounts.
• Involve sales and senior management when needed to accelerate collections, and communicate and follow up with the sales department about customer accounts in a timely manner.
• Establish and maintain effective working relationships with commercial and residential customers.
• Perform other assigned duties supporting the Accounts Receivable Department.
• Prepare weekly and monthly reports for the direct supervisor.
• Make a high volume of calls to assigned delinquent customers.
• Interface with internal and external customers and participate in team review meetings.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid life insurance.
• Employee discount for services offered in the employee’s area.
• Matching 401(k).
• Six paid holidays and two paid floating holidays.
• Generous paid time off plan.
• Room for growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED