Collections Specialist

Genesis Healthcare System

3d•Hybrid

About The Position

The Collections Specialist is responsible for calling patients and helping them satisfy their overdue account balances related to their healthcare at Genesis. Their primary goal is to work with the patients who have an outstanding self-pay balance greater than 120 days. They will work with the patient to establish a payment arrangement that works for their financial health. They can review financial assistance resources, or payment plan options to lessen the burden for patients to relieve their account balances. This position reviews aged accounts to determine patient responsibilities and communicates options to reach mutual agreement of satisfying patient balance. They must be self-motivated with strong interpersonal skills. Remote working availability after introductory period and satisfactory performance level consistently achieved.

Requirements

High school graduate or equivalent.
Must be a self-starter, self-managing, and self-motivated
Strong Attention to detail.
Superior communication, listening and negotiating skills.
Ability to learn new software quickly.
Understanding of HIPAA (patient confidentiality) and collection regulations.
Working computer knowledge, including experience with Word and Excel.
Effective time management and organizational skills.
Strong mathematical skills.
Ability to prioritize, comprehend, and deal with multiple tasks.
Excellent interpersonal, decision-making, and problem-solving skills.
Demonstrates a pleasant, positive, and caring attitude.

Nice To Haves

Remote working availability after introductory period and satisfactory performance level consistently achieved.

Responsibilities

Contacts patients to communicate various payment sources and options available to resolve aged patient balances.
Self-pay Collectors will work within a high productivity paperless collection system environment contacting patients regarding balances due, utilizing automation via predictive dialer, Mychart and various other methods to reach large volumes of patients in the most effective manner.
Investigates historical claim data to ensure collections due are appropriate.
Focuses on resolving patient collection questions and provides insight into options for satisfying outstanding balances.
Ability to actively listen to patients and problem solve for the most effective outcomes on claims resolution.
Utilizes strong listening and negotiating skills to secure a minimum payment on each patient encounter called.
Reviews payment options to reach mutual agreement of satisfying patient accounts.
Contacts third-party payers as appropriate for coordination of benefits, reimbursement issues and balance follow-up.
Uses secure portals to research address updates and determine insurance eligibility.
Uses independent decision-making skills as to patient options affecting outcome of account.
Collects patient outstanding co-payments and deductibles.
Demonstrates knowledge to search for documents in EHR and Imaging System to review accounts for claims adjustment and patient balance information.
Consistently coordinates work to achieve maximum productivity and efficiency during the assigned shift.