Collections Specialist

M Management Inc•Indianapolis, IN

7d•$17 - $23

About The Position

GRM Information Management is a leading provider of information management systems with over 35 years of experience. GRM robust, cloud-based content services platform serves as the centerpiece of the digital solutions that GRM provides its clients. Serving a diverse base of industries such as healthcare, government, legal, finance and human resources, GRM delivers its services such as digital conversion, advanced data capture solutions, document management systems, workflow automation, legacy data archiving, compliance and governance, business process management, and advanced analytics capabilities, as well as a full suite of document storage, scanning, and physical document management services. This position holds the responsibility to maintain the company’s collection efforts for our customers. The Collection Representative will work with Billing, Administration, Sales, and Management to ensure proper and timely payment of company invoices. This position will also assist with Accounts Payable to apply purchase orders and process incoming invoices from vendors.

Requirements

Minimum 4 years of B2B collection experience preferred
Strong verbal and written communication skill
Proficient in Microsoft Office
Ability to learn internal account systems utilized by GRM

Responsibilities

Make daily collections call to assigned account base.
Utilize email to send invoices and payment reminders.
Initiate actions when appropriate such as account holds or referral to 3rd party collection services.
Document and update daily activity in salesforce.com
Work with Account Managers to collect on outstanding invoices
Monitor customer payments
Maintain and update customer contact information
Investigate and resolve customer queries
Generate monthly credit/debit logs
Monitor and process invoices from vendors weekly
Answer and transfer telephone calls or take messages when appropriate.
Provide general information to staff, clients, or the public.