Collections Specialist (US)

QVC•West Chester, PA

1d•Hybrid

About The Position

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. This role is remote; job seekers must reside in one of the following states to be considered: NJ, DE, PA. This role may require you to be on site at our West Chester, PA office as needed.

Requirements

2+ years experience in a Call Center/Customer service environment
Utilize advanced Microsoft Excel, Word, and 10-key skills for data entry and reporting.
Exhibit strong written, verbal, interpersonal, and negotiation skills for effective communication and collaboration.
Apply excellent time management, attention to detail, and problem-solving abilities to optimize workflow and resolve issues.
Adapt to change, remain flexible, and perform efficiently under pressure in a fast-paced, dynamic environment.

Responsibilities

Answer inbound customer calls for Flexpay installment collections and eligibility.
Handle all call types related to Flexpay installment plans and eligibility.
Review Flexpay credit card decline and eligibility reports; act as liaison with collection agencies and Finance to resolve issues.
Process payments manually, scan checks, balance and prepare checks for deposit.
Support special projects and perform other duties as assigned by management.