Collections Specialist

All Florida Paper LLC•Medley, FL

25d•Onsite

About The Position

All Florida Paper is a leading privately-held distributor in the United States, which supplies over 6,000 products throughout 25 countries and across 10 key market sectors, which include education, healthcare, and foodservice, lodging, supermarkets, and janitorial/sanitation, exporting, and redistribution. By far, our most valuable asset is our employees, which is why for over 30 years, they have been the primary focus of our resources. Position Summary: An essential piece in our Accounting department, this role ensures that our customers accounts are healthy and up to date within our systems. This individual’s key role is maintaining and fostering relationships with our customers and their financial information within our database by following up on their payments, sending reminder notifications close to their payment due date and assist them with their payment plans as needed. As a business-to-business organization, this position communicates with the Sales team on any updates relating to customer payment plans as necessary. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. This is a 100% on-site position.

Requirements

1-3 years related experience and/or training in collections.
Must be a self-starter with the ability to work independently.
Must demonstrate strong interpersonal and collaborative skills.
Must demonstrate strong time management skills.
Excellent written and verbal communication skills, in both English and Spanish.
Strong planning, organizational, and execution skills.
Ability to set goals and meet deadlines.
Must provide excellent customer service and display a professional attitude to both external and internal customers.
Must demonstrate ownership of assigned responsibilities and the ability to get the job done correctly and in a timely manner.
Possess a proactive and positive team approach to problem resolution.
Able to establish strong working relationships with co-workers and management.
Ability to apply common sense understanding to carry out instructions furnished in written and oral form.

Responsibilities

Review and analyze customers’ A/R aging reports to identify past due accounts.
Communicating effectively to the customers by notifying them on any upcoming or past due payment dates.
Maintains a complete and accurate record of all collection efforts including any corrective arrangements and places notes on the customer’s account in our system.
Work directly with the Customer Service Department and Sales Representatives on accounts on hold and those accounts that have pending orders to ship.
Serve as liaison between the Accounting Department and our customers regarding the application of payments, credit memos, and account reconciliation matters.
Recommend appropriate changes to customers’ credit limits, payment terms, and payment plans.
Using the best judgement, determine when collection efforts are no longer effective and escalate accordingly to the Credit Manager.
Collaborate with the Credit Manager on accounts that must be placed on hold.
Communicate with drivers when COD payments are not available at the time of delivery and find the best resolution.
Perform all other duties as assigned by the Manager.
Adhere to company policies and procedures.