Collections Specialist

Lumion • South Jordan, UT

4d • Onsite

About The Position

We are seeking a highly motivated and results-driven Collections Specialist to support Lumion’s servicing operations. This role is responsible for managing consumer loan accounts with a primary focus on minimizing losses through effective, compliant, and customer-focused collection strategies. You will engage directly with borrowers to resolve delinquent accounts while balancing empathy, performance, and regulatory requirements. The ideal candidate is a strong communicator and negotiator who thrives in a fast-paced environment and takes pride in delivering professional, respectful customer experiences, even in challenging situations.

Requirements

• Strong sense of responsibility, honesty, and dependability with a consistent work ethic
• Ability to handle difficult or sensitive conversations with professionalism and empathy
• Excellent verbal and written communication skills
• Detail-oriented with strong organizational and documentation skills
• Comfortable managing inbound and outbound calls in a professional manner
• Ability to work effectively in a team-based environment
• Proficiency in Microsoft Office Suite

Nice To Haves

• Bilingual in Spanish
• Prior experience in collections, loan servicing, or customer financial support
• Familiarity with consumer lending or financial services environments

Responsibilities

• Manage delinquent accounts through timely, professional outreach via phone, email, and written communication
• Work with borrowers to assess financial situations and establish compliant, workable repayment arrangements
• Monitor account status and take appropriate action to reduce delinquency and losses
• Conduct skip tracing as needed to locate borrowers with outdated or incomplete contact information
• Accurately document all collection activity, borrower communications, and payment commitments in Lumion’s systems
• Provide empathetic, customer-focused service while balancing recovery objectives
• Ensure all collection activities comply with applicable laws and regulations, including FDCPA requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees