Collections Specialist

Servpro•Homestead, FL

11d•$22

About The Position

Do you love helping people through difficult situations? Then don’t miss your chance to join our Franchise as a new Collections Specialist. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”! SERVPRO of Homestead is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero ! As a valued SERVPRO® of Homestead employee, you will receive a competitive pay rate, with opportunity to learn and grow. Job Description: Responsible for recovering outstanding debts from clients or customers, typically working in the finance or credit departments of our franchises. They use various communication methods like phone, email, and letters to encourage timely payments and negotiate payment arrangements.

Requirements

2+ year(s) of administrative or collection-related experience and business experience
Experience with AR
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Capability to work in a fast-paced, team-oriented office environment
Proficiency in ARworkflow, QBO Online and Microsoft Office (i.e. Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary software
Minimum of HSD/GED, Associates/bachelor’s degree preferred
Ability to successfully complete a background check subject to applicable law

Nice To Haves

Experience in the commercial cleaning and restoration or insurance/service industry is desired

Responsibilities

Monitoring accounts: Identifying overdue payments and assessing the age and status of delinquent accounts.
Contacting debtors: Reaching out to customers via various methods (phone, email, letters) to discuss overdue payments and encourage timely payment.
Negotiating payment plans: Working with customers to establish mutually agreeable payment arrangements, including installment plans.
Documentation and record-keeping: Maintaining detailed records of all communications, contacts, and actions related to collections efforts.
Troubleshooting and resolving issues: Investigating discrepancies, resolving billing disputes, and providing assistance to customers with payment-related concerns.
Reporting and analysis: Preparing reports on collection activities, tracking payment progress, and identifying areas for improvement.
Compliance: Ensuring all collection activities adhere to legal and ethical guidelines and company policies.