Collections Specialist

ITW•Troy, AL

1d•Onsite

About The Position

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk. Hobart Service is seeking a Credit Analyst. This position will support the organization regarding Accounts Receivable to ensure timely payments are being received from customers to keep percent over 60 and DSO at a minimum. This person must be able to correspond with customers in a clear, understandable, time-efficient speech along with good written communication skills. Must have the ability to make 30-50 calls daily, manage a high level of confidentiality, and provide strong problem solving and analytical skills.

Requirements

1-2 years in collections or related field.
Possess excellent verbal and written communication skills.
Proficient in basic collections activities, sending reminder emails, and logging interactions.
Works under close supervision and follows predefined guidelines.
Proficient in Microsoft applications such as Excel, Word, and Outlook

Nice To Haves

Associate Degree in Accounting, Finance, or Business
Active member of National Association of Credit Management
Completion of formal credit program
Knowledge of food industry and food industry operations
Comprehensive analysis of financial information and assessing the risk of offering credit to customers in accordance with established corporate policy and optimizing corporate profitability.
Maintain existing credit accounts on an on-going basis.
File proofs of claim in bankruptcy conditions and negotiate “Preference” payment conditions.

Responsibilities

Effectively communicates complex information in a clear and concise manner.
Handle routine collections on accounts, utilizing phone, email, letters and monitoring payment plans.
Process incoming credit card payments and update accounts accordingly.
Assist customers with payment inquiries and provide information on account statuses.
Identify overdue accounts and prepare them for escalation.
Prepares basic reports on collections activities and status.
Meets established targets and KPI’s.
Ability to review credit worthiness of customers and assign credit limit within assigned approval limit.
Competent at managing conflict in a professional manner.
Maintain a high level of professionalism and respect in all correspondence and negotiations.