Collections Specialist

All Star Auto Lights • Orlando, FL

4d • Onsite

About The Position

Come join TERREPOWER [https://www.terrepower.com/brand-all-star]'s Collision Team, All Star Auto Parts, where we foster a positive and dynamic team environment! We specialize in remanufacturing auto lights and wheels and supplying top aftermarket products. We are a rapidly growing company with dynamic growth! We offer opportunities for career growth, competitive pay, benefits within the first 30 days, paid time off, paid company holidays, paid training, and 401(k) with up to 5% match.

At All Star, we are committed to building a team of highly motivated, passionate, and reliable individuals. Our five core values—Dependable, Knowledgeable, Proactive Communicators, Problem-Solvers, and We Deeply Care—are ingrained in everything we do. 

With nearly 600 employees, we pride ourselves on fostering a dynamic and engaging work environment. We celebrate our team annually with Employee Appreciation Week and maintain an employee engagement committee that organizes fun activities each month.

Requirements

• Professional phone etiquette
• Able to multi-task
• Strong computer skills
• Self-starter, able to work with minimal supervision
• Team player, communicates well with others
• Driven to accomplish individual goals and team goals

Nice To Haves

• 5 years of experience preferred
• Excel proficiency (including v-lookup, filter, sort, pivot) preferred

Responsibilities

• Complete a high volume of outbound collection calls and emails daily
• Contacting customers with professionalism and knowledgeable information
• Must update and maintain all customer records by documenting the collection account status in multiple computer systems
• Responsible for monitoring client accounts and reconciling in a timely manner
• PDF printing voices and statements from computer systems and emailing to clients
• Taking credit card payments or E-check payments over the phone
• Responsible for building relationships with customers' accounts payable departments to facilitate timely payments
• Open communication with team members to improve all department procedures
• Committed to reaching our corporate collection goal
• Willing to complete any ad-hoc audit or research projects
• Complete tasks as provided from the inbox
• Running the letter campaign adding and removing flags
• Reduce the accounts that have paid zero on the assigned portfolio
• Help with credit holds

Benefits

• opportunities for career growth
• competitive pay
• benefits within the first 30 days
• paid time off
• paid company holidays
• paid training
• 401(k) with up to 5% match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed