Collections Specialist

Aston Carter•Montville Township, NJ

5d•$20 - $30•Remote

About The Position

As a Collections Specialist, you will manage the Accounts Receivable Aging report for assigned locations and subsidiaries, handling escalated accounts and invoices that require a higher level of collection. This role involves direct communication with customers through calls and emails, preparation of collection letters, and liaising with attorneys as needed. You will recommend accounts for third-party collection or write-off and communicate with the Collections Manager regarding the status of past-due accounts. Additionally, you will monitor and resolve financial discrepancies, maintain account notes, and update ERP systems with current information.

Requirements

Proficient in collection, customer service, and handling Aging reports.
Experience with Excel and conducting collection calls.
At least two years of experience in collection and credit work.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite or related software.
Experience with ERP systems.
Ability to work independently and as part of a team in a fast-paced environment.
Basic understanding of statistics and data analysis.
Familiarity with state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
High school diploma or equivalent required.

Nice To Haves

Bachelor's or associate's degree preferred but not required.

Responsibilities

Manage AR Aging reports for assigned locations and subsidiaries.
Handle escalated accounts and invoices through direct communication with customers.
Prepare collection letters and request attorney involvement as needed.
Recommend accounts for third-party collection or write-off.
Communicate with the Collections Manager about past due accounts.
Monitor and resolve financial discrepancies.
Maintain notes on accounts to reflect collection efforts.
Work returned statements to collect outstanding debt and update contact information.
Ensure the security and privacy of customer information.
Perform other related duties as assigned.