Collections Specialist

EquipmentShare•Columbia, MO

About The Position

EquipmentShare is searching for a Collections Specialist to support our team as the department continues to grow. Job Summary: Facilitate collection of delinquent accounts. Supervisory Responsibilities : None. Duties/Responsibilities : Possess strong customer focus with the ability to have detailed conversations with our customers. Handle Collection calls and or correspondence in a fast paced goal oriented Collections Department. Very comfortable communicating with customers in a metrics-driven environment. Are able to navigate multiple technologies while staying engaged with our customers. Possess excellent negotiation and decision making skills; in addition to strong communication skills. Demonstrate sensitivity and compassion in difficult situations. Special Projects or tasks as assigned by manager. Have the ability to work independently and in a team environment. Think critically and exercise independent judgement. Handle a high volume of outgoing calls to assigned delinquent customers. Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions. Communicate and follow up effectively with both customers and branch personnel on a timely basis. Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers. Reconcile customer disputes as they pertain to payment of outstanding balances that are due. Effectively communicate with customers and co-workers both verbally and written. Meet portfolio, departmental and company goals.

Requirements

Associate Degree in Accounting or relevant field.
2+ years experience in finance/accounting.
Strong foundation in spreadsheets, Excel and Google Sheets.
Strong verbal and written communication; ability to communicate with Finance team.
Ability to function as a team player.
High school diploma or equivalent required.
Two years of related experience in accounts receivable preferred.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Responsibilities

Possess strong customer focus with the ability to have detailed conversations with our customers.
Handle Collection calls and or correspondence in a fast paced goal oriented Collections Department.
Very comfortable communicating with customers in a metrics-driven environment.
Are able to navigate multiple technologies while staying engaged with our customers.
Possess excellent negotiation and decision making skills; in addition to strong communication skills.
Demonstrate sensitivity and compassion in difficult situations.
Special Projects or tasks as assigned by manager.
Have the ability to work independently and in a team environment.
Think critically and exercise independent judgement.
Handle a high volume of outgoing calls to assigned delinquent customers.
Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions.
Communicate and follow up effectively with both customers and branch personnel on a timely basis.
Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers.
Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
Effectively communicate with customers and co-workers both verbally and written.
Meet portfolio, departmental and company goals.

Benefits

Competitive salary.
Medical, Dental and Vision coverage for full-time employees.
401(k) and company match.
Generous paid time off (PTO) plus company paid holidays.
Stocked break-room and full kitchen, chef prepared meals daily at HQ (breakfast and lunch).
State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
Seasonal and year round wellness challenges.
Company sponsored events (annual family gatherings, happy hours and more).
Volunteering and local charity initiatives that help you nurture and grow the communities you call home.
Employees receive 16 hours of paid volunteer time per year.
Opportunities for career and professional development with conferences, events, seminars and continued education.