Account Resolution Specialist - TX

American Coadius•Buffalo, NY

1d•$17 - $18•Remote

About The Position

Join American Coradius International LLC (ACI), a reputable, compliance-driven collections agency with an A+ rating from the Better Business Bureau since 1989. We offer a fun and positive work environment, competitive compensation and benefits, and abundant growth opportunities. We are seeking motivated, hardworking individuals who are dependable, possess a strong work ethic, and have a great customer service attitude. This is a remote opportunity, but candidates must reside in the San Antonio, TX area. All employees are required to be on camera while working remotely.

Requirements

High School Diploma required
At least 2 years call center/ customer service experience required
Proven ability to multi-task and work in a demanding environment
Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections
Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar
Active listening skills and an ability to influence others
Proficient computer skills using Zoom, Microsoft Word and Excel
Ability to embrace a team environment and a culture of continuous improvement
MUST have a smart phone with the ability to download applications for remote work purposes

Responsibilities

Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances
Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account
Utilizes all available skip tracing tools to establish contact with customers to arrange payment
Review and monitor customer accounts daily to mitigate losses
Take action on accounts needing additional attention under manager approval
Ensure all company policies, procedures, and laws applicable to the position are maintained
ALL employees are required to be on camera while working from a remote environment
Other duties as required

Benefits

MONTHLY BONUSES
401(k) matching
Dental insurance
Health insurance
Paid sick time
Paid time off
Paid training
Vision insurance
Competitive wage with unlimited financial growth through an uncapped monthly bonus
A professional and stable employer dedicated to your success
Growth opportunities—we are always looking for future leaders
Great schedule—NO weekends, NO late nights. A healthy work-life balance
Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options
Generous paid vacation time, paid personal/sick time
401K with employer match
Paid holidays
A supportive team that cares about your success. We will collaborate with you until you reach your potential!