Collections Specialist - Spanish
About The Position
The Nemecek Firm is seeking a confident and personable Collections Specialist to handle client collections and payment outreach. The role involves contacting clients about outstanding balances, securing payments, establishing approved payment arrangements, monitoring payment commitments, and maintaining accurate account records. The specialist also supports payment processing, account research, and other billing functions. This is a full-time, in-person position based in downtown Columbus, Ohio, with a regular schedule of 8:30 a.m. to 5:30 p.m., Monday through Friday. The anticipated pay range is $20.00 to $25.00 per hour, with starting pay determined by relevant qualifications.
Requirements
- Fluency in Spanish and English.
- Accuracy, organization, and comfort working with payments and financial information.
- Ability to discuss balances and past-due accounts professionally, respectfully, and confidently.
- Clear communication skills by phone and in writing.
- Ability to manage multiple transactions, client communications, and follow-ups while maintaining attention to detail.
- Good judgment, thorough documentation, and ability to recognize when an issue should be escalated.
- Comfort learning new systems and using technology responsibly while protecting confidential information.
Nice To Haves
- Experience with billing, payment processing, accounts receivable, collections, or client service.
Responsibilities
- Process and apply client payments to the appropriate matters and invoices.
- Send invoices, receipts, payment confirmations, and account communications.
- Respond to client questions about balances, payments, and account activity.
- Monitor outstanding balances and contact clients about upcoming and past-due payments.
- Establish payment arrangements with clients, document the terms, and follow up on payment commitments.
- Research payment discrepancies, returned payments, and incorrect account balances.
- Reconcile payment activity across the firm’s billing, case management, and accounting systems.
- Maintain accurate records while protecting confidential client and financial information.
Benefits
- Paid time off
- 9 company holidays
- Health insurance
- Dental insurance
- Retirement savings plan with a 3% company match
- Free parking
- Onsite gym and cafeteria
- Professional development and training opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
