Collections Specialist - Former Tenants

The Richdale Group•Omaha, NE

65d•Onsite

About The Position

Review and research former resident account disputes, ensuring timely and accurate resolution Contact former residents to collect outstanding balances, establish payment plans, and negotiate settlements Achieve or exceed monthly collection goals Maintain detailed and accurate records of all communications, account updates, and payments Provide exceptional customer service by addressing questions and concerns professionally and courteously Demonstrate strong interpersonal skills and maintain a positive, professional demeanor in all verbal and written interactions

Requirements

High school diploma or equivalent required
Strong written and verbal communication skills
Excellent attention to detail with a goal-oriented mindset
Confident in making sound, independent decisions
Ability to work effectively both independently and as part of a team
Strong research and problem-solving skills
Note: This is an on-site position. Candidates must be located in the Omaha area
No third-parties

Nice To Haves

Previous experience in collections, property management, or a related field (preferred)

Responsibilities

Review and research former resident account disputes, ensuring timely and accurate resolution
Contact former residents to collect outstanding balances, establish payment plans, and negotiate settlements
Achieve or exceed monthly collection goals
Maintain detailed and accurate records of all communications, account updates, and payments
Provide exceptional customer service by addressing questions and concerns professionally and courteously
Demonstrate strong interpersonal skills and maintain a positive, professional demeanor in all verbal and written interactions