Collections Specialist - Former Tenants

Richdale Apartments•Omaha, NE

1d•Onsite

About The Position

Richdale Apartments is a leading property management company dedicated to providing luxury multi-family communities while striving to cultivate a fun, productive and exciting work environment where hard work is recognized and rewarded. We are seeking a highly motivated and detail-oriented Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing the collection of unpaid rent and fees from residents who have vacated our managed communities. You will work closely with property managers, legal counsel and other team members to resolve outstanding balances and maintain accurate financial records.

Requirements

High school diploma or equivalent required
Strong written and verbal communication skills
Excellent attention to detail with a goal-oriented mindset
Confident in making sound, independent decisions
Ability to work effectively both independently and as part of a team
Strong research and problem-solving skills

Nice To Haves

Previous experience in collections, property management, or a related field ( preferred )

Responsibilities

Review and research former resident account disputes, ensuring timely and accurate resolution
Contact former residents to collect outstanding balances, establish payment plans, and negotiate settlements
Achieve or exceed monthly collection goals
Maintain detailed and accurate records of all communications, account updates, and payments
Provide exceptional customer service by addressing questions and concerns professionally and courteously
Demonstrate strong interpersonal skills and maintain a positive, professional demeanor in all verbal and written interactions