Collections Specialist (6 Month Contract)

KPMG•Abbotsford, BC

About The Position

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference. Reporting to the National Collections Supervisor, you will assist Partners in administering collections according to policies and procedures. Proactively manage all outstanding balances for client payments. Maintain records of clients past due balances and follow-up mandate. The role will be the single point of contact for all collection related matters for the assigned Partners and their engagement teams.

Requirements

College diploma; finance/accounting diploma preferred
3 years of professional collections experience
Strong written, and verbal communication skills with the ability to effectively communicate with individuals at all levels of the organization
Strong Microsoft Excel skills
Written and oral fluency in English

Responsibilities

Day-to-day management of client accounts, including reconciliation, collection calls, dispute identification and resolution
Locate and notify clients of past due balances by telephone, email, mail etc.
Respond to internal and external client account inquiries
Interact with the appropriate departments to research outstanding balances and resolve client issues
Meet with management to communicate key A/R information such as status of accounts
Work with partners, managers and administrative staff on client information that will improve the timeliness of billings and collections
Identify and escalate client issues where appropriate
Maintain detailed notes on collection activity and scheduled follow ups
Produce adhoc reports related to A/R as requested
Ensure all customer information is correct, including phone numbers and addresses
Set up repayment plans based on the clients financial position
Prepare and provide client account statements, as required
Implement our collection management processes and procedures in a professional and diplomatic manner, to maximize recovery and minimize debt
Work with Billing Specialist to reduce Lock Up Days in accordance with agreed terms of business