Collections Specialist

ABM•Sugar Land, TX

About The Position

The Collections Specialist is responsible for managing a portfolio of customer accounts to drive timely payment, reduce aging, and improve working capital performance. This role combines strong collections expertise with a proactive, solution-oriented approach focused on accelerating invoice-to-cash conversion.

Requirements

2+ years of collections or accounts receivable experience
Proven ability to reduce past-due balances
Strong communication and negotiation skills
Experience with ERP or collections systems

Nice To Haves

Enterprise or multi-region collections experience
Knowledge of Oracle Advanced Collections or similar systems
Experience with service-based or contract billing environments
Familiarity with AR metrics such as DSO and aging analysis

Responsibilities

Manage an assigned portfolio of customer accounts across aging buckets
Proactively contact clients to secure payment on past-due balances via phone and email (emphasis on phone calls)
Maintain a disciplined call and outreach cadence
Negotiate payment commitments and structured payment plans
Drive reduction in past due balances
Serve as primary contact for payment-related inquiries
Maintain professional, solution-focused client conversations
Secure and document promise-to-pay commitments
Escalate strategic or high-risk accounts when appropriate
Identify root causes of delinquency and pass off to proper resolution team
Partner with Billing, Operations, and Account Management to resolve disputes
Coordinate joint client outreach when needed
Ensure timely resolution of payment barriers
Maintain accurate and detailed account notes
Update all activity within Oracle Advanced Collections
Ensure data accuracy for reporting and analytics
Meet defined cash flow performance metrics
Participate in account review meetings
Contribute to continuous improvement initiatives