Collections Specialist

Lalor Family Dental•Village of Johnson City, NY

2d•$16 - $20

About The Position

Lalor Family Dental, a family-owned, multi-office practice with over 60 years of experience, is seeking an experienced and detail-oriented Collections Specialist to manage patient financial accounts across our growing team. If you are passionate about patient relations, have strong communication and organizational skills, and thrive in a results-driven environment, we want to hear from you!

Requirements

At least 1 year of dental or medical billing experience preferred but not required
High school Diploma or GED required
Strong communication, negotiation, and customer service skills
Highly organized with excellent attention to detail
Ability to handle sensitive information with confidentiality (HIPAA compliance)
Proficient in computer applications (email, word processing, spreadsheets)
Positive, results-driven attitude and a team player

Responsibilities

Accounts Receivable Management: Monitor patient accounts, resolve payment discrepancies, and reconcile balances.
Collections: Contact patients with overdue balances and follow up on past-due invoices.
Patient Relations: Maintain positive relationships with patients, respond to billing inquiries, and work closely with the insurance and front desk teams to streamline operations.
Documentation: Keep accurate and organized records of all collection activities and patient communications.