Collections Specialist

Vandenberg, Chase & Associates • Atlanta, GA

3d

About The Position

Locate and notify customers of delinquent accounts by mail and telephone. Duties include negotiating payment arrangements and posting payments to customers' accounts; keeping detailed records of collection activities and status of accounts. SKILLS, KNOWLEDGE, ABILITIES AND TASKS (Technical and Functional Expertise) The technical and functional skills, knowledge, abilities and tasks listed below are based on Vandenberg, Chase & Associates qualifications for Collection Specialists. Typically, your Collection Specialists will not be required to have all of the knowledge listed to be a successful performer. We are willing to train all selected candidates on selected components such as state and federal collection laws. Recruitment and selection standards for this position should be based on specific knowledge, skills, and abilities for the job as indicated in the job announcement.

Requirements

• Must be capable of using basic mathematics to solve problems
• Must exercise strong attention to detail; goal oriented
• Must maintain an ongoing commitment to excellent customer service
• Must have excellent English written and verbal communication abilities ( Spanish a plus)
• Must be capable of understanding and applying new information obtained during the course of communicating with the consumer towards the negotiation and ultimate resolution of an outstanding unpaid balance
• Must be capable of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to negotiate repayment on customers' accounts.
• Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledgeable of the Fair Debt Collection Practices Act and State regulations.
• Must be able to speak and write fluent English ( Spanish a plus).
• Clearly and concisely communicate information and suggestions to the consumer.
• Listen to and understand information and arguments presented (by the consumer) during telephone communications.
• Speak, read, and communicate information and ideas in writing clearly such that it is easy to understand.
• Ability to work a flexible work schedule
• Collection Specialists are required to have at least a high school diploma.
• Every candidate must also have 1 year of high volume telemarketing, collections or call center experience.

Nice To Haves

• An associate’s or bachelor’s degree that incorporates business or accounting skills is often helpful during the selection process.

Responsibilities

• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Record information about financial status of customers and status of collection efforts.
• Locate and notify customers of delinquent accounts by mail, telephone.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on delinquent payday loans, credit cards, non-payable over draft check fees and other products.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased, incarcerated, and bankruptcy customers.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED