Collections Specialist

The Staff Pad • Houston, TX

1d • $21 - $25 • Onsite

About The Position

The Collections Specialist will provide financial, administrative, and clerical support. Responsibilities include preparing and issuing invoices, data entry, reporting, and basic analysis. This role requires problem -solving skills and attention to detail. This is an on -site position in Houston, TX.

Requirements

• The ideal candidate for this position will have a minimum of 3 years of experience in Collections or Accounting related position with experience in an Accounts Receivable/Collections role.
• Experience with invoice delivery via customer web portals.
• Experience with large ERP systems, preferably Microsoft Navision or Business Central.
• Knowledge of Microsoft Office (Outlook, Word, Power Point, Excel).
• Must have attention to detail with an eye for accuracy.
• Effectively communicate with customers and co -workers both verbally and written.
• Strong interpersonal and organizational skills.
• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Work well in a team environment and support others within the group.
• Ability to work within a fast -paced environment and meet required deadlines.
• Strong sense of urgency to address internal & external escalations as well as high profile and/or complex situations in a timely and accurate manner.

Responsibilities

• Reviewing open accounts to identify collection opportunities.
• Make outbound collection calls in a professional manner while keeping and improving customer relations.
• Escalate client -billing problems to billing personnel, applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and process contract invoices in designated ERP system.
• Delivery invoices to clients via email, portal upload, mail.
• Process credit memo and/or credit & rebill as required.
• Effectively communicate with Operations, FP&A, Collections with intention to answer questions regarding revenue and resolve/notify of billing issues and exceptions that could prevent an accurate and timely invoice to the clients.
• Assist with audit requests.
• Research escalated items to provide resolution.
• Ad hoc projects, as needed.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow -up on payment arrangements.
• Mail/Email correspondence to customers to encourage payment of delinquent accounts.

Benefits

• Competitive compensation
• Health insurance and medical coverage benefits (Medical, Dental, Vision, Disability, and Life Insurance.)
• 401(k)
• Paid time off, including 9 Company -paid Holidays
• Stocked breakroom with a variety of snacks and beverages
• Discounted fitness memberships through health provider

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed