Collections Specialist

Flexi-Van Leasing LLC•Scottsdale, AZ

About The Position

As a Collections Specialist at FlexiVan, you will be responsible for collecting outstanding receivable balances on delinquent customer accounts to minimize financial loss. You will manage inbound and outbound customer calls and emails and document interactions. This role partners with internal teams and external customers to perform collection functions, respond promptly to inquiries, and provide effective solutions.

Requirements

Must possess excellent communication skills (written and verbal)
Solid collection, analytical, and reconciliation skills
Problem-solving skills
Sense of urgency
Strong customer service skills
Must be able to multi-task in fast paced, high transaction business environment
Ability to work both independently and in a team setting with minimal supervision
Must be able to work on your own and be a self-starter
Great attention to detail with strong time management skills
Strong organizational skills
Exceptional knowledge of Excel and Microsoft Office
High school diploma
3 – 5 years credit and collections experience, with strong preference for Maritime and/or Transportation industry

Nice To Haves

college degree a plus
NetSuite ERP experience a plus

Responsibilities

Monitor accounts receivable aging and manage overdue accounts
Contact delinquent customers via phone and email to secure payment
Document customer financial status, collection efforts, and interactions
Respond to ad hoc reporting requests to ensure timely review and analysis of the portfolio
Research and resolve billing discrepancies and disputes promptly
Coordinate with the A/R team on payments, credit memos, and account adjustments
Coordinate with Sales on Lease customers with delinquent accounts and recommend offhire
Coordinate with Chassis Ops on chassis recovery and Casualty Value invoices
Escalate problem accounts to Management as needed
Provide invoices, credit memos, statements and billing support to customers upon request
Run credit reports and review accounts for existing and potential accounts for risk exposure
Perform additional accounts receivable and credit-related duties as assigned