Collections Specialist

MOHELA

5d•$16•Remote

About The Position

If you're committed to helping others and thrive in a collaborative environment, we'd love to hear from you! MOHELA is seeking dedicated professionals to join our team as a fully remote Private Credit Collector. Remote, work-from-home, opportunity Interviews will be conducted via Microsoft Teams (video required) in Eastern Time Zone Start in our next training class on Monday, March 9, 2026. WHAT YOU’LL DO: As a Private Credit Collector, you’ll primarily be responsible for performing collection activities in an effort to recover losses from assigned accounts. Collectors locate and communicate with debtors via telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collectors resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

Requirements

High School Diploma, GED, or equivalent
Minimum of 1 year experience in a customer service, call center, sales, or collections role (may substitute experience requirement with college degree)
Demonstrated stable work history
Ability to attend mandatory class-based training the first 3 weeks of employment. Time off during this period is not able to be accommodated.
Ability to meet all office and technology requirements
Basic keyboarding skills and PC experience in a windows environment
Effective written and verbal communication skills
Strong listening skills, ability to follow written and/or verbal instructions
Good mathematical skills including calculator skills
Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
Strong organizational skills and the ability to meet tight deadlines
Negotiation, counseling and problem solving skills
Reliable, ability to work flexible day, evening and weekend hours as required
Ability to learn company collections computer system and phone system
Persistent, ability to overcome objections, ability to remove barriers
Team player
Reliable high-speed internet – Minimum of 100mbps download speed and 10 upload speed with latency of less than 25-50 ms.
Capability for a wired internet connection by connecting an Ethernet cord into your server from the router/modem. WiFi, 5G, HotSpot, etc. is not compatible with our systems. (An Ethernet cord will be provided to you and is the required internet connection.)
Private workspace or home office free from distractions