Collections Specialist

Trident Marketing • Southern Pines, NC

1d • Onsite

About The Position

Travel Resorts of America is looking for a professional, customer-focused Collections Specialist to join our Collections Department. This position is a great fit for someone who enjoys helping customers, solving problems, and communicating clearly in a busy office environment. In this role, you will assist members with past-due accounts, answer billing questions, help resolve concerns, and provide courteous support throughout the account resolution process. The ideal candidate is organized, detail-oriented, dependable, and comfortable handling phone-based customer interactions with professionalism and empathy.

Requirements

• High school diploma or GED equivalent.
• Previous experience in collections, customer service, call center operations, account management, billing support, or a related field.
• Strong verbal and written communication skills.
• Basic math skills, accuracy, and attention to detail.
• Working knowledge of Microsoft Office applications and general computer use.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and the ability to remain professional during sensitive conversations.
• Dependable, team-oriented approach with a commitment to customer service.
• Availability to work one Saturday per month on a rotating schedule with other team members.

Nice To Haves

• Experience in collections, accounts receivable, customer retention, or billing support.
• Experience handling difficult conversations while maintaining professionalism and empathy.

Responsibilities

• Communicate with members regarding past-due accounts and available account options.
• Handle inbound and outbound calls in a courteous, professional manner.
• Answer questions related to account balances, billing, and payment arrangements.
• Research and help resolve account disputes, billing concerns, and customer complaints.
• Document account activity accurately and maintain detailed records.
• Process account adjustments, refunds, and other account-related transactions as appropriate.
• Follow company policies and procedures while providing accurate information to members.
• Support departmental goals through consistent communication, follow-through, and attention to detail.
• Assist with administrative duties and department projects as assigned.

Benefits

• Competitive compensation.
• Comprehensive benefits package for eligible employees.
• Paid time off and holidays for eligible employees.
• Supportive office environment with a team-focused approach.
• Opportunity to build customer service, account management, and problem-solving skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED