Collections Specialist (Call Center)

Berlin-Wheeler•Topeka, KS

5d•Onsite

About The Position

We're looking for a Collections Specialist to join our call center team. You don't need a long history in debt collection to be successful in this role. If you have strong communication skills, customer service experience, sales experience, call center experience, or simply the ability to connect with people and work toward a goal, we want to hear from you. You'll receive training and support while developing valuable skills in collections, negotiation, customer service, account resolution, and financial communication. As a Collections Specialist, you'll work with consumers who have past-due accounts and help them identify realistic options for resolving their outstanding balance.

Requirements

Comfortable talking with people by phone.
Confident, professional, and respectful communicators.
Good listeners who can ask questions and understand different situations.
Motivated by goals and measurable results.
Comfortable having conversations about money and payment options.
Able to negotiate while maintaining a positive customer experience.
Resilient when conversations become challenging.
Organized and detail-oriented.
Comfortable using computers and learning new software.
Dependable and committed to showing up for their team and customers.
Strong communication skills.
Customer service experience.
Sales experience.
Call center experience.
Ability to connect with people and work toward a goal.

Nice To Haves

Collections
Call center
Customer service
Customer support
Sales
Inside sales
Account management
Accounts receivable
Billing
Banking
Insurance
Retail
Financial services
Telemarketing
Negotiation
High-volume phone environments

Responsibilities

Make outbound calls to consumers regarding past-due accounts.
Communicate professionally with consumers about their account and available resolution options.
Listen to understand each consumer's circumstances.
Negotiate payment arrangements and account resolutions within established guidelines.
Explain payment options clearly and accurately.
Work toward individual and team collection and performance goals.
Document account activity, conversations, and payment arrangements accurately.
Maintain confidentiality and protect consumer information.
Follow company policies, procedures, and applicable collection laws and regulations.
Provide respectful, solution-focused customer service-even during difficult conversations.