Collections Specialist

WellSky•Overland Park, KS

4d•Onsite

About The Position

The Collections Specialist is responsible for managing the timely payment on overdue accounts from WellSky’s clients. The scope of this job includes maintaining positive cash flow and minimizing bad debt risks for the organization. This position is based at WellSky’s World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare!

Requirements

GED or high school diploma
At least 1-2 years of relevant work experience

Nice To Haves

Proficient in using collection software and Microsoft Office Suite
Strong problem-solving skills
Excellent verbal and written communication skills
Highly organized with attention to detail and the ability to manage multiple tasks

Responsibilities

Manage Delinquent Accounts: Monitor and oversee a portfolio of accounts at various stages of delinquency, ensuring timely follow-up and resolution.
Client Communication: Initiate and respond to client inquiries through phone and email to facilitate payment and resolve outstanding issues.
Issue Resolution: Conduct investigations to identify root causes of payment delays and implement appropriate solutions. Escalate unresolved accounts to appropriate management channels when necessary.
Cross-Functional Collaboration: Work closely with internal teams and stakeholders to remove barriers to payment and improve account outcomes.
Process Improvement: Partner with colleagues to evaluate and enhance current processes, contributing to continuous operational improvement.
Perform other related tasks and responsibilities as assigned by management.