Collections Specialist, Office of the Bursar - UT Chattanooga

University of Tennessee•Liberty Township, OH

8d•$45,000 - $48,000•Onsite

About The Position

The Collections Specialist is responsible for all university bad debt collections which include Perkins loans, Student and Staff account receivables, returned checks and other university department requests.

Requirements

Must be familiar with policies for student loans, student fees, and installment plans.
Must have good organizational and computer skills, the ability to multi-task, and be able to work well with the public and other team members.
Strong written and verbal communication skills, including phone etiquette are required.
Requires a high school diploma; 2 years of experience in collections within a college or an office setting handling multiple-job tasks; or an equivalent combination of education, training, and experience.

Nice To Haves

Bachelor’s degree in a relevant field; 2 years in collections or collecting bad debt and 1-2 years working in higher education is preferred.

Responsibilities

Responsible for all aspects of bad debt collections for the University, both written and verbal, including counseling students and loan borrowers to resolve their outstanding debts.
Makes payment arrangements for employees with outstanding balances prior to payroll deduction.
Responsible for making payment arrangements with debtors to avoid further collection action.
Assists with reviewing bankruptcies, documents, and any other request from the university general counsel for any subpoenas, garnishments or legal request.
Follows up with consolidation request for all student loan borrowers.
Assists with processing paperwork for loans as required by the Federal Government.
Responsible for referring non-collected accounts to various outside Collection agencies, including monitoring collection reports, payments, and the explanation of debts referred.
Serves as the primary contact for our third-party collection vendors.
Provides backup for the Assistant Bursar/Loans in receipting loan payments, assisting borrowers with their student loan consolidation, entrance, and exit interview paperwork.
Reviews holds for off-boarding employees and updates the Bursar prior to submission.
Prepares accounts during fiscal year end for write off request and approval.
Ensures accounts are monitored, returned, and documented prior to write off request.
Enters, balances, and reconciles write-off accounts in BANNER Student information system after approval.
Monitors write-offs and holds as they are paid.
Assists with all aspects of student fees during peak periods in the Bursar’s office.