Collections Specialist
About The Position
Join a high-performing, tight-knit team in a fast growing logistics company working to make our accounts receivable more collectible, strategic and effective. This position is built for a self-starter that will take assist in collection tactics at Steam. As the Collections Specialist, you will be on the front lines daily with customers, understanding their pain points by resolving disputes quickly, knowing their payment schedules and have a full understanding of our full cash flow cycle. Bringing either a sales mentality or previous collection experience to the table, you’ll work alongside our Sales and Accounting teams to ensure timely collections of our receivables. Afraid to make a call asking for cash? This probably isn’t the job for you. This position is designed for someone that is persuasive, personable and highly motivated. This is a new position that is perfect for someone looking to start in a new department from the ground up. Logistics experience is a HUGE plus.
Requirements
- Sales mentality or previous collection experience
- Persuasive, personable, and highly motivated
- Ability to work alongside Sales and Accounting teams
- Comfortable making calls to request payment
Nice To Haves
- Logistics experience
Responsibilities
- Responsible for the full collection life cycle of your accounts, working alongside the Collections Manager to develop standard processes for the collections team.
- Involved in customer setup and on boarding from day one - responsible for communicating and understanding the customers' and Steam's expectations.
- Maintain a pulse on each customer and account status by building relationships between Steam and our customer's accounting team.
- Conduct daily emails and collection calls while documenting the progress on each account.
- Act as a master problem solver, coordinating between departments to find solutions for challenging customer accounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
