COLLECTIONS SPECIALIST SUPERVISOR - 73006759

State of Florida•Jacksonville Beach, FL

1d•$61,802 - $61,802•Onsite

About The Position

This is a Collections Specialist Supervisor - Revenue Administrator III - SES position in the General Tax Administration Program, Receivables Management, Field Operations - Collection Process, located in the Jacksonville Service Center. The incumbent prioritizes and allocates workloads, manages vacancies, identifies and analyzes workflow, performs costs/benefits analyses, implements process improvements, manages a work unit by establishing expectations, monitoring performance, providing feedback, and fostering open communication, and creates and maintains reports and presentations. The incumbent is also responsible for contacting taxpayers to resolve tax liabilities, recommending compromises, making corrections, and collecting tax, penalty, interest, and fees due to the State of Florida.

Requirements

Currently employed within the Florida Department of Revenue, General Tax Administration Program.
Three years of experience working in the General Tax Administration Program, Receivables Management Collection Process.

Responsibilities

Prioritizes and allocates workloads
Manages vacancies
Identifies and analyzes workflow
Performs costs/benefits analyses
Implements process improvements
Manages a work unit by establishing expectations, monitoring performance, providing feedback, and fostering open communication
Creates and maintains reports and presentations
Contacts taxpayers to resolve tax liabilities
Recommends compromises
Makes corrections
Collects tax, penalty, interest, and fees due to the State of Florida